Free tracked delivery on all your orders — so you always know where your package is.
Frequently Asked Questions
Everything you need to know about your orders at Luxe Sydney — clearly, simply, and all in one place.
If you have any further questions, please do not hesitate to contact us at support@luxe-sydney.shop — we usually respond within 24 hours.
Remember to check your junk mail folder , in case our reply is there.
Delivery & Shipping
Orders
Returns & Refunds
Sizes & Fit
Payments & Security
Is delivery free?
Yes. We offer free delivery throughout Australia on every order, shipped via Australia Post.
What is the delivery time?
Orders are shipped within 1 to 3 business days.
Delivery usually takes 5 to 10 business days, depending on your location.
Will I receive a tracking number?
You can track your order at any time using your order number and email address, for real-time updates on the delivery of your package.
Which carrier do you use?
All orders are shipped via Australia Post, a trusted service recognised throughout Australia.
Do you ship internationally?
For the moment, we only deliver to mainland Australia.
What should I do if my parcel is late?
Occasionally, slight delays may occur due to weather conditions or high seasonal demand. Your tracking page will always display the most recent status. If anything seems unusual, please don't hesitate to contact us.
Will I receive an order confirmation?
Yes. You will receive a confirmation email immediately after placing your order.
Can I modify or cancel my order?
If your order hasn't been processed yet, we may be able to modify it. Please contact us as soon as possible at support@luxe-sydney.shop.
What if I entered the wrong address?
Contact us immediately. If the order has not yet been shipped, we can correct it for you.
I haven't received my confirmation email. What should I do?
Please check your spam/junk mail folder first. If you still can't find it, contact us and we'll resend it to you.
Can I return my order?
Yes. You can return your order within 30 days of receipt.
What are the return conditions?
The items must be:
- Not worn
- Undamaged
- In their original state
How to initiate a return?
Simply send us an email to support@luxe-sydney.shop and we will guide you step by step.
What is the refund timeframe?
Once your return is received and inspected, the refund is processed within a few business days and credited to your original payment method.
What should I do if my item arrives damaged?
Contact us immediately with a photo. We will resolve the issue quickly and fairly.
How to choose the right size?
Each item has a detailed size guide to help you find the perfect fit.
Do your items correspond to standard sizes?
Yes, our pieces fit true to size.
What if I'm between two sizes?
If in doubt, we advise you to take the next size up for optimal comfort.
Can I exchange an item for a different size?
Yes. Simply contact us and we will guide you through the process.
What payment methods do you accept?
We accept:
- Credit card, Visa, MasterCard
- PayPal
- Apple Pay
- Google Pay
- American Express
- Shop Pay
Is my payment secure?
Absolutely. All transactions are protected by standard encryption for a safe and secure payment experience.
Will additional fees be applied?
No hidden fees. The price displayed at checkout is the price you pay.
Your satisfaction is our priority. Our 30-day return policy guarantees maximum flexibility and the best possible shopping experience.
We offer several secure payment methods. Pay easily and enjoy a confident shopping experience.
Free tracked delivery on all your orders — so you always know where your package is.
Your satisfaction is our priority. Our 30-day return policy guarantees maximum flexibility and the best possible shopping experience.
We offer several secure payment methods. Pay easily and enjoy a confident shopping experience.